JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Removed from Bounce LIst - Email still Fails?Asked by shanerjg on February 09, 2016 at 01:03 PM
I followed your instructions and did a test - still failed. So I tried again and it still shows the Red Remove box and I did it again - Email still Fails?
I did check your email address: email@example.com.
The emails are rejected from your end, I have removed it previously from the bounce list and it's in again.
I just did a test and I see that the email was rejected again, please ask your email provider to whitelist our IP Addresses, you will find them here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
This should fix the issue.