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    Removed from Bounce LIst - Email still Fails?

    Asked by shanerjg on February 09, 2016 at 01:03 PM

    I followed your instructions and did a test - still failed.   So I tried again and it still shows the Red Remove box and I did it again - Email still Fails?

    Please advise.



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    JotForm Support

    Answered by Kevin_G on February 09, 2016 at 03:28 PM

    I did check your email address: conveyorguard@aol.com.

    The emails are rejected from your end, I have removed it previously from the bounce list and it's in again.

    I just did a test and I see that the email was rejected again, please ask your email provider to whitelist our IP Addresses, you will find them here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    This should fix the issue.