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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Back-Up app: Unable to backup forms and submission

    Asked by jimla on February 09, 2016 at 02:05 PM

    I am trying to use the Back-Up app. I select the forms with the "form picker", and click on "Start Back-up". I get the message "Login Successful!" and my forms are listed below. When I click on "Start Back-up" nothing happens. When I click on "Recover from a Back-up file" I get a file window with no back up files available. Please explain how to use the Back-Up app.



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    JotForm Support

    Answered by BDAVID on February 09, 2016 at 04:27 PM

    I believe once you create the backup: http://backup.jotform.io/, then you load the backup list: http://backup.jotform.io/#/Back-Ups 

    But it never loaded the list:

    Feel free to contact our developers in charge of this directly at alp@jotform.com, as suggested in the About page: http://backup.jotform.io/#/About

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    Answered by jimla on March 01, 2016 at 07:12 PM


    I tried to contact the developer by email but did not get a response. I am still interested in using the Back-Up app but I need instructions on how to use it.


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    JotForm Support

    Answered by Charlie on March 02, 2016 at 02:50 AM

    I checked the Back-Up app and it seems like it is indeed broken, I see there are a lot of errors in it in my browser console.


    I have forwarded this to our developers to have it fixed. Unfortunately, I'm unable to give you a time frame to when this will be resolved completely.

    If you wish to backup your data you can easily download them manually as an excel, CSV or PDF file. You can also download all your file uploads. Here's a guide that you can refer to: http://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF 

    We will update you directly on this thread as soon as we hear any news on this issue. Apologies for the inconvenience.

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    Answered by Linkmeinguides on February 26, 2017 at 11:55 PM

    What if I want to back up forms along with submissions? I see that the link you gave only helps submissions backup

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    JotForm Support

    Answered by Charlie on February 27, 2017 at 02:32 AM


    Hi, I believe you opened a similar thread on this link: https://www.jotform.com/answers/1062345. As mentioned in that thread, you can export all your data at once, that includes the forms, submission data, file uploads, etc...

    I hope that helps.