What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a live chat option for JotForm support?

    Asked by leadbelly on February 09, 2016 at 02:32 PM
    IS THERE A LIVE CHAT OPTION FOR JOTFORM????
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    Answered by Ben on February 09, 2016 at 02:37 PM

    Unfortunately Kimberly there is no live chat at this time - there is in general, but only under specific circumstances, however since there are over 2 million people using JotForm FormBuilder, even when the live chat is available, it quickly becomes locked due to all spaces being taken, but we tend to announce when the chat is available on our twitter account - @jotformsupport.

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    Answered by lotus2007 on May 27, 2017 at 10:24 PM

    Since my form and payment  that was  submitted has disappeared and there no support, I will have to change to something other than Jotform.

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    JotForm Support

    Answered by liyam on May 27, 2017 at 11:50 PM

    Hello lotus2007,

    This forum stands as support for users who need assistance and who have concerns over their accounts and forms. However, chat support is disabled at the moment.

    If you can create your own thread and put in detail the issues you are experiencing, we'll be more than happy to assist you.

    Thanks and warm regards.