- shanerjgAsked on February 09, 2016 at 03:11 PM
Everytime I clear the Remove the email@example.com from the bounce list and send another email from their website it Fails and puts them right back on the Bounce List??? I have discovered that the emails have been failing for 3 months. This is not good.
Please advise. - Thanks - Jim
- JotForm SupportKevin_GAnswered on February 09, 2016 at 05:19 PM
I see this issue is related to these two threads:
I would suggest you to reply just reply only in one thread, it helps us to assist you better and do not have multiple threads about the same issue.
I have suggested on this thread to ask your email provider to whitelist our IP Addresses: http://www.jotform.com/answers/768193-Removed-from-Bounce-LIst-Email-still-Fails#1.
I think that it could fix the issue that you have, since as per my tests, I can see that the email is being rejected, so whitelisting our domains and IP Addresses should fix it.
Update us here any notice.
- JimAnswered on February 09, 2016 at 06:36 PM
Thank You for your assistance. I found it easier to replace the recipient email address with another and just forward that email. The white-listing is a such pain and time consuming with the email providers. Thanks again - this can be closed as resolved.