What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why did I get charged after downgrading to the free account?

    Asked by djpresc on February 09, 2016 at 04:13 PM

    My paypal account was still charged this month even after I downgraded my account to the FREE last month.  I would like a refund of the 9.95 immediately please.  


    With respect,

    David Prescott





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    JotForm Support

    Answered by david on February 09, 2016 at 06:50 PM

    My apologies, you can refer to these instructions to cancel it in your PayPal Account if you wish for it to be immediate:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm or Interlogy

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    I will send a request for a refund for your most recent payment.  You should receive the refund about 5-7 business days depending on the number of current requests.

    If there is anything else we can assist you with, let us know and we will be happy to help.

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    Answered by djpresc on February 09, 2016 at 11:46 PM
    Thank you for the quick response. I appreciate the refund and your quick
    action to get it accomplished.
    Have a great evening!
    David Prescott