What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Newsletters app: Wizard not continuing after authorizing JotForm account

    Asked by SixPlus on February 09, 2016 at 04:35 PM


    When I try to get on to JotForm Email Newsletters at this URL: http://email.jotform.io/#step2, I click "JotForm Connect" and nothing happens. I would like to use this app but I can't. Please help!!

    Page URL:

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    JotForm Support

    Answered by Kiran on February 09, 2016 at 11:20 PM

    I'm able to replicate the issue at my end with Email newsletter app. It seems that there is an issue with the app. Let me forward the thread to our backend team to take a look at the issue. Once we have any update on the issue, you'll be posted here. 

    Thank you for your patience. 

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    Answered by SixPlus on February 10, 2016 at 11:46 AM
    Hi Kiran,
    Thank you. What I am trying to do is send 3 different conditional
    "autoresponder" emails based on the users answer to one of the questions on
    my form. In more depth, if the user says their city is "New York City,"
    they should receive an email from "evelyne@sixplus.com" and if their city
    is different they will receive an email from a different address. Do you
    have any idea how this would be possible with any of the apps that Jotform

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    Answered by Ben on February 10, 2016 at 01:15 PM

    Since we can assist with one issue per thread, I have moved your new post to a new thread here: http://www.jotform.com/answers/769259 where we will be assisting you shortly Emily.

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    JotForm Support

    Answered by liyam on March 26, 2016 at 11:20 PM


    As of testing, I was able to proceed after Step 2. It's possible that a glitch might have occurred. You may need to clear your browser's cache to clean up the incomplete data that might have been stored in your computer.

    If the problem persists, please do let us know.