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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are my forms being sent to my email when submitted?

    Asked by aboveallco on February 09, 2016 at 07:29 PM

    hi, 

    when clients submit forms I sometime! receive them via email. this does do not happen all the time, though. this makes it hard to keep up to date with client check-ins and registrations without having my computer logged on 24/7

    please help!

    thank you

    My Forms email sent check all and
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    JotForm Support

    Answered by BJoanna on February 10, 2016 at 04:03 AM

    I have inspected all forms on your account and recipient email address set inside of email Notifications is email address of your account. Because of that when your forms are submitted email is sent to your email address. If you want that email Notifications are sent to your client email address than inside of your email Notification settings you need to change recipient email address and set email address of your client as Recipient E-mail. 

    http://www.jotform.com/help/314-How-to-properly-Change-and-Test-a-New-Email-Recipient-Address- 

    Also I saw that inside of your form http://www.jotform.co/form/51248697237869 you did not set email Notification. If you want to receive email when that form is submitted, than you need to set Email Notification inside of that form as well. 

    In case that you want to send emails to Multiple Recipients please read this guide:

    http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients 

    In case that you still have issues with email Notifications, please provide us ID of the forms.

    Hope this will help. Let us know if you need further assistance.