What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Over Quota

    Asked by cecg026 on February 10, 2016 at 12:19 AM

    Hi,

    My form currently gets the message "Form Over Quota". I'm not sure how to fix this problem. There are many people currently trying to fill out the form who will get this message and will be unable to fill it out. Please let me know how I can fix this problem ASAP. Thank you!

    Page URL:
    https://form.jotform.com/60356096658970

    form over quota problem message fill
  • Profile Image

    Answered by victor on February 10, 2016 at 08:35 AM

    I have just verified your account and it seems that you have gone over the limit with the space storage. Free users only get 100M of space. If you urgently require your form to be activated again, look into our paid plans and see which plan best fits your needs.

    You may also delete your form from the submission page

    Under the "Submissions" page, you can:

    * Delete specific submissions.

    * Delete specific list of submissions by setting up a custom date range where you can view and delete them.

    * Delete ALL Submissions

     

    When you scroll down you can see the delete submissions button. I would recommend that you download all your data so that you can have a back up on them, please take note that once you deleted your submissions you can't recover them back. This is the same with uploaded files, you need to download them first so that you can have a copy for future use.

    We have an app that can be install to download all your upload files. 

    http://apps.jotform.com/app/file_downloader

    Please let us know if you require additional information.