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    Unable to login to VerticalResponse account when integrating JotForm

    Asked by gatickets on February 10, 2016 at 02:28 AM
    I had the same problem. While I am logged into VerticalResponse successfully with my userid/password, when I tried to integrate JotForm to VerticalResponse, I get the exact same problem. I checked all around VerticalResponse to see if there is some kind of API permission required, but I cannot locate anything.
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    JotForm Support

    Answered by Charlie on February 10, 2016 at 02:47 AM

    I signed up with VerticalResponse.com to have an account. I made a test integration and was able to integrate without any problems.

    Here's a screencast of me doing an integration with a newly fresh created account in VerticalResponse:

     

    Have you tried logging in to VerticalResponse.com on the same browser before doing the integration?

    We'll wait for your response.

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    Answered by gatickets on February 10, 2016 at 01:46 PM
    Here’s the tests I performed:
    Mac OS X El Capitan (latest patches)
    Firefox 44.0.1
    Existing Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    New Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    Safari
    Existing Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    New Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    Windows 10 (latest patches)
    Firefox 44.0
    Existing Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    New Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    Internet Explorer
    Existing Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    New Form
    Windows 7 (latest patches)
    Firefox 44.0
    Existing Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    Internet Explorer
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    Given that I have successfully signed
    Chord-ially Yours,
    General Assembly Chorus
    Research Triangle Park Chapter
    Main: 321.345.SING (7464)
    ...
  • Profile Image

    Answered by gatickets on February 10, 2016 at 02:46 PM
    Here’s the tests I performed:
    Mac OS X El Capitan (latest patches)
    Firefox 44.0.1
    Existing Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    New Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    Safari
    Existing Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    New Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    Windows 10 (latest patches)
    Firefox 44.0
    Existing Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    New Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    Internet Explorer
    Existing Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    New Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    Windows 7 (latest patches)
    Firefox 44.0
    Existing Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    New Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    Internet Explorer
    Existing Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    New Form
    Tried integration without logging into VerticalResponse - failed
    Tried integration after logging into VerticalResponse - failed
    Given that I have successfully signed in so many times to VerticalResponse, it’s extremely unlikely that my e-mail/password is invalid as the VerticalResponse message indicates.
    I will create a new account and test the integration to see if it works.
    Chord-ially Yours,
    General Assembly Chorus
    Research Triangle Park Chapter
    Main: 321.345.SING (7464)

    ...
  • Profile Image

    Answered by gatickets on February 10, 2016 at 03:46 PM
    I think I figured it out… it has to do with the length of the e-mail address - you may not be allowing sufficient characters to pass to VerticalResponse. Here’s why I think that…
    TEST STEPS
    New JotForm account & Original VerticalResponse
    Integrate with VerticalResponse as Marketing@GeneralAssemblyChorus.org - failed
    New JotForm & New VerticalResponse
    Integrated to VerticalResponse as myself, david.diemer@gmail.com - SUCCESS
    Original JotForm & New VerticalResponse
    Integrate to VerticalResponse as david.diemer@gmail.com - SUCCESS
    Original JotForm & Original VerticalResponse
    Integrate to VerticalResponse as Marketing@GeneralAssemblyChorus.org - failed
    My guess is that your integration form to VerticalResponse doesn’t allow enough characters for an e-mail address like ours: 35 characters. In fact, I noticed the default max length JotForm uses for e-mails is 30 characters.
    Could this be the problem the other gentleman was having?
    Chord-ially Yours,
    General Assembly Chorus
    Research Triangle Park Chapter
    Main: 321.345.SING (7464)
    ...
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    JotForm Support

    Answered by Welvin on February 10, 2016 at 06:14 PM

    Can you try small caps for the email Marketing@GeneralAssemblyChorus.org? I'm not sure if that makes a difference, but please try it. If the error says invalid email or password then it's related to the given details on the login page, not the length of the characters in the email.

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    Answered by gatickets on February 10, 2016 at 08:46 PM
    While I write the e-mail address in e-mails as Marketing@GeneralAssemblyChorus.org, I actually type everything in lowercase letters, as marketing@generalassemblychorus.org.
    So, all the tests mentioned below were actually done with lowercase letters.
    Chord-ially Yours,
    General Assembly Chorus
    Research Triangle Park Chapter
    Main: 321.345.SING (7464)
    ...
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    JotForm Support

    Answered by Charlie on February 11, 2016 at 01:49 AM

    I'm not sure about the email characters length if that is the caused, the window where you should log in the VerticalResponse account is actually coming from the website of VerticalResponse itself. It's triggered by an API from our end, it is quite unlikely that there's a limitation on the characters causing this, but I'm not sure how VerticalResponse coded their back-end.

    May we know if you have contacted VerticalResponse' support team? May we also know if the email address is written the same way how it is in your account settings?

    So far, the only possible reason I can think of why it should fail is if there's a differentiation of account that may be using their API. Example, personal accounts differ from business accounts when it comes to API. I'm not sure though.

    It would be best to contact VerticalResponse to see why it is failing. If they insist that everything is good in your account and it still fails, please let us know and we'll investigate it further.

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    Answered by annexmarkets on August 17, 2016 at 02:21 PM

    Hi all,

     

    Has this issue been resolved? I am setting up a Jotform account for the company I work for. They have Vertical Response Classic. Do you think that has something to do with it? They don't want to switch to another company like MailChimp so any help would be appreciated.

     


    Sarah

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    Answered by annexmarkets on August 17, 2016 at 02:34 PM

    Hi all!

     

    I called Vertical Response. I was correct! The reason why you can't log in is because you are probably using Vertical Response Classic and not "VR2", their new platform. They are sending over instructions to my email on how to switch to VR2.

     

    Sarah

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    JotForm Support

    Answered by Welvin on August 17, 2016 at 05:32 PM

    @Sarah, thank you for figuring it out for us. This is an old thread so if you need our assistance, we kindly request you to create your own thread in our support forum (https://www.jotform.com/answers/).