Conditional fields not hiding when original selection changed

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    Asked on February 10, 2016 at 05:27 AM


    We have set up conditional fields (required) which respond to a drop-down selection.

    For example: If select option a, conditional options appear as normal. However if I change my mind and then select option b instead of a, the conditional options for a. do not disappear and I am then stuck - as the options no longer correspond to the question.

    What is the fix for this?


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    Answered on February 10, 2016 at 10:00 AM

    Thank you for contacting us.

    Our general solution is to use Show or Show Multiple conditions.

    For example:

    If selected option A - Show fields related to that A option
    If selected option B - Show fields related to that B option

    It should automatically hide the fields related to the previous option when you switch between the A/B.

    If there are still any issues on your form, please kindly provide us with an example.