Question was deleted?

  • Profile Image
    uoftmsa
    Asked on February 16, 2012 at 07:14 PM

    Hi, I posted a question here roughly 20 hours ago titled "Regarding the recent suspension of jotform"

     

    The URL was as follows: http://jotform.com/answers/76152-Regarding-the-recent-suspension-of-jotform-com#0

     

    Upon entry of that URL, it sends me to an infinite "login" loop even though I am already logged in. And when I login again, it redirects me back to the login page.

     

    I cannot find that question on the forums any more. Please email me if it is not publicly discussable, since I would appreciate a response.

  • Profile Image
    fxr
    Answered on February 16, 2012 at 07:41 PM

    I found the thread, I will just answer the questions again. 

     

    "1) What implications does this have with regards to privacy and personal information of users that have submitted forms through Jotform. As a Canadian organization, we would like to know the policy behind what information (e.g. form submissions, payment information) is released to external parties (e.g. US government) in these circumstances"

    User data was not in anyway affected by this issue. It was purely a decision to suspend a route to our servers. There was no privacy issues involved in any way. We believe we have been treated very harshly and hopefully this will come out publically in due course. 


    2) Is there a likelihood of this happening again? We have rerouted all our forms to jotformpro.com, however we would like to know if this could be an ongoing concern going forward to all of Interlogy's domains. "

    We have taken extraordinary steps to try and minimize the impact to our users. We will continue to pursue measures to prevent this happening again even after the suspension is lifted. 

     

    I hope you can retain confidence and trust in our services, we feel as much an innocent party in all of this as any of our customers & users. 

     

    --

     

    If you want any concerns or additional questions routed to the sites owner. Let us know and we will make him aware of them. I should just make you aware that the whole JotForm team has been under a lot of pressure working through this and everyone has an backlog of work to get through. It may take a little time for your questions to be addressed. 

  • Profile Image
    uoftmsa
    Answered on February 16, 2012 at 07:47 PM

    Thank you for your answer. If there is something I can do to help you voice this unjust action against your company, please let me know.

  • Profile Image
    fxr
    Answered on February 16, 2012 at 08:05 PM

    Thanks for the support uoftmsa. 

    Our customers, our users and the broader internet community have been, for the most part, very supportive throughout this whole affair. 

    We are very appreciative of that.