What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Braintree Integration: clicking the Finish button in subscription setup does nothing

    Asked by vyasap on February 10, 2016 at 10:41 AM

    When I fill out the braintree integration form, everything works perfectly until the last step where it says "finish" to save. When I click it nothing happens and when I close the window the information has not been saved.

     

     

    Page URL:
    https://form.jotform.com/60403360771145

    Screenshot
    braintree finish button
  • Profile Image
    JotForm Support

    Answered by Welvin on February 10, 2016 at 11:50 AM

    Our apologies for the issue. I can replicate this in your form. There is an error that is causing this.

    I have now forwarded this thread to our developers so they can check this further. If there are updates, you should know it through this thread.

    For now, you may consider setting up the subscription using Paypal.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on February 13, 2016 at 04:37 AM

    @vyasap

    Thank you for reporting this problem. It should be fixed by now.

    Best