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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    One of the forms we use stopped functioning today.

    Asked by SOCAG on February 10, 2016 at 10:41 AM

    Here's the message we are receiving:  

     

    This only happens after the form is filled out and the submit button is hit.

    Page URL:
    http://form.jotform.us/form/51686377294166

    Screenshot
    use JotForm uploads jpg message
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 10, 2016 at 11:47 AM

    It could be a temporary issue, since I just tested it and it's loading on my end.

    Are you still having this issue? 

    Do let us know, we will be glad to take a look on it again.

  • Profile Image

    Answered by SOCAG on February 10, 2016 at 11:50 AM

    It's not the loading that's the issue.  When you press the submit button once the form has been filled out, that's when you get the error message saying it can't find the form.  This started happening today, and the form has not been edited recently.

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    JotForm Support

    Answered by Kevin_G on February 10, 2016 at 01:10 PM

    I have checked it again and I'm still unable to replicate your issue, I have submitted successfully your form.

    Could you please try to submit it again? 

    Do let us know here your result.

  • Profile Image

    Answered by SOCAG on February 10, 2016 at 01:19 PM

    Yes, it's working now.  Must have been a temporary issue.  Thanks for looking into it for us.

  • Profile Image
    JotForm Support

    Answered by david on February 10, 2016 at 02:19 PM

    Glad to hear it is now working once again.  If the error returns, let us know and we will be happy to have another look.