What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification emails delivery issue

    Asked by NNS on February 10, 2016 at 10:50 AM

    I have set up email notifications, but I am not getting them for my forms.  Can you please help?


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    JotForm Support

    Answered by Mike on February 10, 2016 at 12:17 PM

    The messages are being successfully sent according to the account email history. There is a chance that they are being filtered by your email server.

    I would like to recommend you to try with one of our standard sender email noreply@jotform.com or noreply@formresponse.com instead of the custom sender on the Email Notification settings.

    Related guide:

    How to setup email alerts to prevent email bouncing related issues

    If you need any further assistance on this, please let us know.