Notification emails delivery issue

  • NNS
    Asked on February 10, 2016 at 10:50 AM

    I have set up email notifications, but I am not getting them for my forms.  Can you please help?

    Thanks

  • Mike
    Replied on February 10, 2016 at 12:17 PM

    The messages are being successfully sent according to the account email history. There is a chance that they are being filtered by your email server.

    I would like to recommend you to try with one of our standard sender email noreply@jotform.com or noreply@formresponse.com instead of the custom sender on the Email Notification settings.

    Notification emails delivery issue Image 1 Screenshot 20

    Related guide:

    How to setup email alerts to prevent email bouncing related issues

    If you need any further assistance on this, please let us know.