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    Documents uploaded on the form are not downloading or opening

    Asked by ICFforms on February 10, 2016 at 11:32 AM

    Hello,

    When we try to access any uploaded documents on our forms, it doesn't appear to be downloading and instead, we get a blank page.  I have attached a screenshot for your reference.

     

    This is happening with multiple forms and on many different submissions.

     

    Could you please help to correct this issue?

     

    Thank you,

    Emily - ICF

    downloading documents Submissions
  • Profile Image

    Answered by Ben on February 10, 2016 at 12:30 PM

    There was an issue causing this, but our developers have resolved the same. Please do try to open the files at this time and you should be able to download the same without any issues.

    Do of course let us know if you happen to experience any further issues and we would be happy to look into the same and help you resolve them.

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    Answered by ICFforms on February 10, 2016 at 01:07 PM

    Hello,

    Thank you for letting me know!