Which is the proper domain?

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    Asked on February 16, 2012 at 08:24 PM

    The email I was sent this morning said I need to change all instances of jotform.com to jotform.me...which I did and my forms do not work...now here it is saying I need to change the jotform.com to jotform.net...so which is right? I have wasted enough time already on account of this so would like a proper response!

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    Answered on February 16, 2012 at 08:30 PM

    I have now tried using jotform.me, jotform.net and jotform.com and they all produce the same "Could not instantiate mail function." error...

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    Answered on February 16, 2012 at 08:43 PM

    Hi Peter,

    We need to investigate a bit on the mail function issue but both domains are pretty much the same so it shouldn't make a difference.

    Alternatively, I think it's safe to say that you can revert back to jotform.com right now as our issues seem to be resolved since our dns was restored earlier today. Your forms should be fully operational as soon as the dns servers propagate.


    Even though we have not received any confirmation from anyone yet, the media coverage seems to have done the trick. You can check out the articles through our blogpost regarding the issue: