What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    customer receives deceptive site when trying to open Autoresponse email

    Asked by eileenjst on February 10, 2016 at 11:51 AM

    See the attached screen shot that my customer received when she tried to open the autoresponse email that was sent from one of my jotforms.

     

    What's happening?  Is there something I need to do to prevent this?

    Screenshot
    Autoresponse site email open
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    JotForm Support

    Answered by Mike_G on February 10, 2016 at 01:39 PM

    I'm sorry for any inconvenience, however, could you provide us the form that's having an issue with its autoresponder, please? Also, can you provide us the information stated if you click "Details" that's shown on the warning message. 

    We will wait for your response. Thankyou.

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    Answered by eileenjst on February 10, 2016 at 02:46 PM
    This is the form:
    https://form.jotform.com/60242720891957
    It has a stripe integration to it, so it is possible that the stripe
    'confirmation' is giving the error. I really don't know.
    Eileen Johnstone
    Website Manager
    Bishop Chatard High School
    317-257-6341
    ...
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    JotForm Support

    Answered by Kevin_G on February 10, 2016 at 04:47 PM

    Unfortunately, I was unable to submit your form. However, I have cloned it and it clones the exact email template that you have in your form, I was able to open the email without any problem.

    On the image that you shared us, please open the details and provide us the screenshot, it will help us to know what is generating the issue.