What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Getting duplicated submission

    Asked by businessjournals on February 10, 2016 at 12:09 PM
    However, I'm continuing to have other issues with the form. Now, people are receiving duplicate copies of the form - duplicates are also showing up in the Excel document. Then that same person submits another form and will not get a copy of the form at all. It is not making sense. Something must be going on with the form. Can you please help me trouble-shoot.
  • Profile Image

    Answered by KadeJM on February 10, 2016 at 01:40 PM

    Are you having this issue with the duplicate submissions via the https://form.jotform.com/52044450459958 same form in your other thread?

    Anyway, I took a look at your form and found you have no submission limits set so because of that there are several reasons for why you are receiving multiple submissions even if it isn't intentional.

    You can set them though to correct and prevent it. Please see http://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form for details.

  • Profile Image

    Answered by businessjournals on February 10, 2016 at 01:51 PM

    Yes, it is the same form I'm having problems with: https://form.jotform.com/52044450459958

    I went to your link and read through the Unique Submission control. However, I'm not sure this is a good idea in my case. People within the same network need to be able to submit forms - therefor I need to keep on Loose Check.

    But basically you are saying people are clicking the submit button twice and that's why the duplicates are being sent?

  • Profile Image
    JotForm Support

    Answered by BDAVID on February 10, 2016 at 03:58 PM

    When a submission is sent multiple times is due to submitting(clicking) it more that one time, so it's good to setup Unique Submissions. However, I believe the cause of the autoresponder being sent multiple times, in your case, is the multiple and unnecessary conditional logics setup:

    So, please delete all those conditions, and if you want to mail each submission to specific recipients, simply setup an email notification: http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    You can add more than one recipient in your notification: http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients 

    Let us know if you need more help.

  • Profile Image

    Answered by businessjournals on February 10, 2016 at 04:06 PM

    So I see where can move two of the email recipients (kmccarthy@bizjournals.com and jmcguigan@bizjournals.com) to the email notification section instead of conditions since they are under all of the conditions/every market.

    However, each market has different people that need copies of the form - those are conditions-based so they should stay there. Correct?

  • Profile Image
    JotForm Support

    Answered by david on February 10, 2016 at 06:43 PM

    If the addresses are different for each market then you would indeed need to keep your conditional emails.  I did not see any duplicate conditions so the emails should not trigger twice for the same submission.  There are a few sets of duplicates, however, those look to be legitimate duplicates where the users likely clicked back on their browser and duplicated the submit action.