What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I lost my key and can't see encrypted submissions.

    Asked by WordCraft on February 10, 2016 at 12:21 PM
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    Answered by Carina on February 10, 2016 at 01:32 PM

    You can try go to a form > select preferences > advanced settings > encrypt form data > yes:

    When the pop-up screen shows up, please select "create encryption key for me":

    Let us know if we can assist you further.