jpg uploads are coming through as blank html pages. Can't download.

  • Profile Image
    amrezen
    Asked on February 10, 2016 at 12:21 PM

    Hi, I have a form for a contest where people are asked to upload photos of their child. We've been running this for years and w/o issue. Until today. Somehow ALL of the jpg uploads, while I can see them, are not downloadable, rather when I click on them to download, I get a long string of an html url and white blank page. NO photo.

    Tried to access through jot form/email notification (as I would usually), and also through the jotform site/submissions directly. Same issue.

  • Profile Image
    1stcapitalsource
    Answered on February 10, 2016 at 12:24 PM

    same issue we have and others today

     

  • Profile Image
    david
    Answered on February 10, 2016 at 12:24 PM

    File uploads should be accessible once again.  If they are still not working on your end, let us know which form you are having trouble with and we will be happy to have another look.

  • Profile Image
    amrezen
    Answered on February 10, 2016 at 12:28 PM

    THANK YOU!!

  • Profile Image
    david
    Answered on February 10, 2016 at 01:33 PM

    You are very welcome!  My apologies for the inconvenience.