What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    jpg uploads are coming through as blank html pages. Can't download.

    Asked by amrezen on February 10, 2016 at 12:21 PM

    Hi, I have a form for a contest where people are asked to upload photos of their child. We've been running this for years and w/o issue. Until today. Somehow ALL of the jpg uploads, while I can see them, are not downloadable, rather when I click on them to download, I get a long string of an html url and white blank page. NO photo.

    Tried to access through jot form/email notification (as I would usually), and also through the jotform site/submissions directly. Same issue.

    Page URL:
    http://www.rivertownsenterprise.net/Rivertowns_Enterprise/Cover_Kid_Co<br/>ntest.html

    uploads jpg through can't
  • Profile Image

    Answered by 1stcapitalsource on February 10, 2016 at 12:24 PM

    same issue we have and others today

     

  • Profile Image
    JotForm Support

    Answered by david on February 10, 2016 at 12:24 PM

    File uploads should be accessible once again.  If they are still not working on your end, let us know which form you are having trouble with and we will be happy to have another look.

  • Profile Image

    Answered by amrezen on February 10, 2016 at 12:28 PM

    THANK YOU!!

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    JotForm Support

    Answered by david on February 10, 2016 at 01:33 PM

    You are very welcome!  My apologies for the inconvenience.