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    Not receiving email from forms

    Asked by DCStraining on February 10, 2016 at 12:26 PM

    Hi,  

     

    I have 3 separate jotform registration links listed on 1 page, to allow each enrollee to choose the training they want. All three are supposed to send a confirmation email to each enrollee.  The first and third do, the middle link does not.  I have tried re doing the jotform pages, cloning the pages and changing the titles, and re-doing the page with all 3 links.  Nothing works.  I provided 2 links below, both have 3 links on 1 page, and the middle link on both will not send email confirmations, while the first and third will.

    Thanks,

    Mike

    Page URL:
    https://form.jotform.com/60404373953152https://form.jotform.com/604031<br/>44844146

    not receiving email email receiving send email autoresponder notifier notification email address recipient email recipient
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    JotForm Support

    Answered by Mike_G on February 10, 2016 at 02:03 PM

    I have checked how you have set up your emails on all of the forms listed as a link on the two forms you have provided the link above. I have noticed that you are using Email-Notifications instead of autoresponders.

    I would recommend, you create an email autoresponder on your forms instead. Creating-a-Form-Autoresponder

    Then, on the Recipient E-mail of the email autoresponder, select the field that will gather the email address of your enrollees.

    Here's another guide that may help you understand the details of the notification email and the autoresponder email: Notification-Autoresponder-Email-Details