What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    http://import.jotform.io/ will not load forms from accounts with EU only data selected

    Asked by aylin77 on February 10, 2016 at 01:22 PM


    Is it normal that http://import.jotform.io/ takes a very long time to load the forms please? I tried many times and I waited more than half an hour.


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    JotForm Support

    Answered by david on February 10, 2016 at 02:31 PM

    I checked the app and on my end the forms load quite quickly:

    I am able to change forms and import data without issue.  Are you still unable to do so on your end?  As far as I can tell, this should be working.

    If possible, try a different browser.  If you are using Chrome, try FireFox and visa versa.

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    Answered by aylin77 on February 10, 2016 at 02:37 PM

    I tried with Chrome and Firefox, I have the same problem. I stay on this screen and i can't access to the next step.

    For information, my data is stored in Europe.

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    JotForm Support

    Answered by david on February 10, 2016 at 04:11 PM

    I checked from an EU only test account and I was able to reproduce the issue.  The app does stalls when loading forms.  It is producing an uncaught type error:

    I will forward this to our developers to have a look.  We will let you know here as soon as we have any further information regarding the usage of this app with EU only forms.


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    JotForm Support

    Answered by NicholasWestley on May 29, 2016 at 10:51 PM


    This has now been fixed.  the import app will work as it should on EU accounts.

    Sorry for the delay.