What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Dynamic Billing?

    Asked by MyStrain on February 10, 2016 at 01:45 PM


    We're a startup that's just about to launch and we're unsure of the initial demand we'll have for our products. Therefore, we aren't sure which Plan we should subscribe to. Because we're just getting started, we'd like to start with the Bronze level; however, if demand is greater than Bronze's capacity, how does JotForm handle any additional submissions? Are they saved and held somewhere until we upgrade or are they lost/denied altogether? Do we receive notice if we are getting near our monthly limit so that we can upgrade before that limit is reached?


    Sorry for the trouble but thanks in advance for the time and you guys really have a great product.



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    Answered by victor on February 10, 2016 at 02:57 PM

    Thank you for contacting us and your interest. When you have reach the submission limit in your plan, all your forms will be disabled and no users will be able to view and submit any more information. You will be receiving an email when you are reaching the limit and another when you have past the limit. The email will ask you to upgrade so you do not have any downtime.

    You can upgrade and downgrade any time you like. This enables users to try plans with no contract.

    Please let us know if you have any other question.