What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Aba sobe sozinha

    Asked by raphaelbelasco on February 10, 2016 at 02:18 PM

    Boa Tarde,

    Estou com um problema nos formulários. Quanto visualizados no IOS ao clicar em um item no final da aba, ela sobe sozinha para o inicio. Esse problema não acontece no Android.

     

    https://form.jotformz.com/60304887136659

     

    Fico no aguardo 

    Page URL:
    https://form.jotformz.com/60304887136659

    Android ios jotformz item
  • Profile Image
    JotForm Support

    Answered by BJoanna on February 10, 2016 at 04:15 PM

    If I understood you correctly on IOS devices when you submit your form if jumps back to the beginning of the form. Is that correct?

    Unfortunately I do not have iPhone to test your form, but i tested your form on iPhone simulator and on my Samsung Galaxy S4, but I was not able to replicate mentioned issue. When I submitted your form I got redirected to Thank You page. 

    Can you please try to test your form on some other IOS device? If you have embedded your form to website, please provide us URL of your website so that we can test your form there. 

    In case that i did not understand your question correctly, please explain in more details your issue.

    Let us know if you need further assistance.

  • Profile Image

    Answered by raphaelbelasco on February 10, 2016 at 07:46 PM
    Boa Noite,
    Sim, testei em outro aparelho IOS, e o problema foi o mesmo.
    Segue link do app:
    http://applink.com.br/camaleaodelivery
    Lembrando, que no Android ele funciona perfeitamente. No IOS ele salta para
    o inicio da tela sozinho quanto vou selecionar um produto.
    2016-02-10 19:14 GMT-02:00 JotForm :
    ...
  • Profile Image
    JotForm Support

    Answered by beril on February 11, 2016 at 04:22 AM

    I've added your app to home screen on my IPhone 5s. However, I couldn't find the form.

    But we could solve the issue by re-embedding the form. We would appreciate it if you could re embed the form with Iframe method.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If it doesn't work, please let us know. We will be glad to assist you.