What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    You have charged twice for bronze upgrade once $19 and the 2nd time £159 dol

    Asked by sotas on February 10, 2016 at 03:35 PM
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 10, 2016 at 05:39 PM

    This is because you purchased initially a bronze monthly subscription and then you switched to bronze yearly subscription.

    When you switched your account you were only charged for $140, the original price for bronze yearly subscription is $159, but it discounted the price of the unused monthly subscription $19.

    You can check this on your invoices by following this guide: http://www.jotform.com/help/329-How-to-check-invoices.