What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    the jot forms use to come to my email. now I have to log in and even then I am not sure how to transfer them. Any tips?

    Asked by shanaprevette on February 10, 2016 at 06:04 PM
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    JotForm Support

    Answered by Chriistian on February 11, 2016 at 12:26 AM

    Do you mean you are not receiving the notification emails from your forms? 

    Your email address does not seem to be in our bounce list so you should be able to receive the notifications successfully. I also sent some test notifications and they were sent successfully. Please check your inbox for the notification tests. If they are not in your inbox, please check your spam box and make sure that noreply@jotform.com is in your trusted senders list.

    You can also check your Email History in your account. Simply follow this guide to learn how: How to view all your form Email History

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    Answered by shanaprevette on February 11, 2016 at 09:46 AM
    They are not in my inbox or spam. Very strange. And I am not receiving notifications or receiving the actual recaps. The forms use to coMe directly to my email then I could forward them to clients. They are no longer coming to my email so I went on jotform and tried to manually forward them and even then they never came to my email. I had originally set this program up under an old email address. Could that be affecting it somehow? I have changed the email etc but just can't figure out where they are going
    Shana Prevette
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    JotForm Support

    Answered by BJoanna on February 11, 2016 at 12:02 PM

    According to our email log all submissions were sent successfully to your email address shanaprevette@hotmail.com. I have also submitted your form http://www.jotform.us/form/51495787915169 and my submission was sent successfully.

    Did you received my test submission? 

    Also I noticed that you recently changed Sender email from your own email address to noreply@jotform.com. Maybe you did not not set your SMTP credentials right.

    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    To avoid it happening in future I would suggest checking this guide: Whitelisting JotMails IP Addresses

    Let us know if you need further assistance. 

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    Answered by nitetraincoach on February 11, 2016 at 12:38 PM

    I am having been having the same issue for a week now.... 


    Added all of this to our email server and it is still not working. 





    Alongside this, it is also a good idea to Add us to your Contacts List and also even Whitelist these Domains of ours since this can help too.


























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    Answered by nitetraincoach on February 11, 2016 at 12:39 PM

    This is obviously a jotform issue not a client. it has been working for months until something changed on your end. 

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    JotForm Support

    Answered by BJoanna on February 11, 2016 at 01:47 PM


    I have moved your question to separate thread and we will provide you an answer there shortly.