the jot forms use to come to my email. now I have to log in and even then I am not sure how to transfer them. Any tips?

  • shanaprevette
    Asked on February 10, 2016 at 6:04 PM
  • Chriistian Jotform Support
    Replied on February 11, 2016 at 12:26 AM

    Do you mean you are not receiving the notification emails from your forms? 

    Your email address does not seem to be in our bounce list so you should be able to receive the notifications successfully. I also sent some test notifications and they were sent successfully. Please check your inbox for the notification tests. If they are not in your inbox, please check your spam box and make sure that noreply@jotform.com is in your trusted senders list.

    the jot forms use to come to my email Screenshot 20

    You can also check your Email History in your account. Simply follow this guide to learn how: How to view all your form Email History

  • shanaprevette
    Replied on February 11, 2016 at 9:46 AM
    They are not in my inbox or spam. Very strange. And I am not receiving notifications or receiving the actual recaps. The forms use to coMe directly to my email then I could forward them to clients. They are no longer coming to my email so I went on jotform and tried to manually forward them and even then they never came to my email. I had originally set this program up under an old email address. Could that be affecting it somehow? I have changed the email etc but just can't figure out where they are going
    Shana Prevette
    ...
  • BJoanna
    Replied on February 11, 2016 at 12:02 PM

    According to our email log all submissions were sent successfully to your email address shanaprevette@hotmail.com. I have also submitted your form http://www.jotform.us/form/51495787915169 and my submission was sent successfully.

    the jot forms use to come to my email Screenshot 20

    Did you received my test submission? 

    Also I noticed that you recently changed Sender email from your own email address to noreply@jotform.com. Maybe you did not not set your SMTP credentials right.

    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    To avoid it happening in future I would suggest checking this guide: Whitelisting JotMails IP Addresses

    Let us know if you need further assistance. 

  • nitetraincoach
    Replied on February 11, 2016 at 12:38 PM

    I am having been having the same issue for a week now.... 

     

    Added all of this to our email server and it is still not working. 

    JOTFORM IP LIST:

     

    23.29.118.186

    23.227.164.106

    188.138.116.138

    107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    174.34.57.219

    208.117.50.251

    85.25.117.56

    23.29.113.206

    23.29.123.157

     

     

    Alongside this, it is also a good idea to Add us to your Contacts List and also even Whitelist these Domains of ours since this can help too.

     

     

    JOTFORM DEFAULT MAILSERVER LIST:

     

    noreply@jotform.com

    noreply@formresponse.com

     

     

    JOTFORM MAILSERVER DOMAINS LIST:

     

    us-sub1.jotservers.com

    us-sub2.jotservers.com

    aws-sub1.jotservers.com

    aws-sub2.jotservers.com

    us-app2.jotservers.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    *.smtp-out.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

  • nitetraincoach
    Replied on February 11, 2016 at 12:39 PM

    This is obviously a jotform issue not a client. it has been working for months until something changed on your end. 

  • BJoanna
    Replied on February 11, 2016 at 1:47 PM

    @nitetraincoach

    I have moved your question to separate thread and we will provide you an answer there shortly. 

    http://www.jotform.com/answers/770215