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  • Profile Image

    Drawings and signatures don't seem to save

    Asked by bspscott on February 10, 2016 at 07:30 PM

    we fill out the forms when we are with the client via an ipad or mobile device.  When the form is submitted and the editable link opens the drawings and signatures are gone.  they don't seem to go into the pdf either.

    Page URL:
    https://www.jotform.com/edit/330959440142439091

    and signatures ipad Mobile fill mobile device
  • Profile Image
    JotForm Support

    Answered by Chriistian on February 11, 2016 at 03:47 AM

    I cloned your form and made some test submissions. I was able to confirm that the data in the Drawing Board Widget and the Smooth Signature Widget disappears when the form is opened via the edit submission link.

    I also made a test form and I was able to recreate the issue there.

    I will have to escalate this issue to our back-end team for further investigation. We will inform you on this thread once there are any updates.

     

     

  • Profile Image
    JotForm Support

    Answered by TitusN on July 19, 2016 at 05:53 AM

    Smooth signature has been fixed for submission edit links. 

    Please give it a try and let us know. 

    The drawing board has not yet been fixed, we'll let you know when it is. 

    Thanks

  • Profile Image
    JotForm Support

    Answered by TitusN on August 08, 2016 at 02:21 AM

    The Drawing board is also fixed - your images will load while editing the submission. 

    Please check - let us know. 

    Thanks!