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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Integration with DropBox is erratic

    Asked by johannawise on February 10, 2016 at 07:55 PM

    1) Sometimes registration forms are sent to dropbox with registrant's name on a folder and registration is within folder (first item in screenshot). 


    2) Sometimes registration forms are sent as a pdf to dropbox, no folder (items 2-4 in screenshot). 


    3) More recently, items no longer are sent to dropbox. Help! 



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    JotForm Support

    Answered by Chriistian on February 11, 2016 at 04:05 AM

    I cloned your form and made some tests with the dropbox integration. I can't seem to recreate the issue you are having. All the test submissions are sent to dropbox in their own folders. 

    Please try removing the integration, clearing your browser cache, and then reintegrate the form to dropbox again. 

    Here are a couple of guides that can help:

    How to Clear Browser Cache

    Upload to Dropbox with JotForm

    Do let us know if the issue persists.