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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Only Half of the Submissions are Sent to My Email

    Asked by AshleyT on February 10, 2016 at 08:01 PM

    Only approximately half of my submissions are being emailed to me. And when they are emailed, a lot of the content is missing. How can i fix this?

     

     

    https://form.jotform.com/52945000515144

     

    https://www.jotform.com/AshleyT/Past_Work_History

    email notifications email Submissions JotForm content www
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    JotForm Support

    Answered by mert on February 11, 2016 at 04:21 AM

    I checked the related email address "jotform@flexcarestaff.com" which is defined on the "Notification" of "Pre-employment Application" form and didn't find any failed record belongs to it. Please, see it from the below:

     

    In this case, I suggest you to check your Spam, Junk, Promotion etc. folders and also, check if there are any spam filters on your email program or email client.

    Alternatively, you can use the SMTP method to send your emails with using your server, so you can beat that problem completely.

    To do that, please follow the instructions from How to Setup SMTP for a form page.

     

    If we come to your other question, there could be several reasons for this issue. First one could be enabled "Hide Empty Fields on Emails" option. If some of your fields are not set as "Required", user can leave them blank and those fields will be hidden on email. Please, see it from the below:

    http://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts

     

    The other possibility is your notification email template. There could be some missing fields on that template, so those ones will not be seen on email. You can customize your email templates by using the methods below:

     

    I hope those informations will work for you. For further assistance, please do let us know.

    Thanks.