What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to get email notifications

    Asked by jcondello on February 10, 2016 at 08:06 PM

    Hi we have just signed up and designed a form, all test email are redcieved to the defualt email but when the form is submitted we do not receive the filled out form, we have checked junk mail etc. 


    our user email is referrals@foilrepublic.com.au

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    JotForm Support

    Answered by Jan on February 11, 2016 at 05:11 AM

    The email address on the recipient is not in the bounce list. I also checked the mail logs and I can see that the submission was sent successfully.

    I checked the email notification and I can see that it is setup correctly. I understand that you already checked the spam/junk folder. Please check if there are any spam filters on your email program or email client.  You can also try white-listing JotMail IP addresses.

    Related guide: How to setup email alerts to prevent email bouncing related issues

    Let us know if you're still having issues with it. Thank you.