What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why was my account upgraded without my authorization?

    Asked by stevenmurphyphoto on February 11, 2016 at 01:31 AM

    I don't know how this happened or how it went unnoticed by me for so long, but my account was upgraded to a paid account back in June of 2015. I have made 8 payments to your company in the amount of $9.95 each month. I have deactivated my subscription. Now I would like to see what we can do about refunding the charges. I don't want to file a claim with paypal. Please let me know what you can do.

     

    Thanks

    unauthorized my account upgraded unauthorized upgrade paid account
  • Profile Image
    JotForm Support

    Answered by Welvin on February 11, 2016 at 08:37 AM

    We're sorry to hear that. But a monthly payment receipt is sent to you by Paypal so I'm not sure why you didn't notice the charges.

    We can possibly send the refund for the last three months and I have just requested this to our billing team. They should let you know here as soon as the refunds are made. 

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    JotForm Support Manager

    Answered by Jeanette on February 14, 2016 at 11:29 AM

    Paypal will only allow us to refund up to 60 days backwards. Therefore a total amount of $19.90 have been granted.