What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are getting cloudflare security access captcha check often since Monday

    Asked by Tori on February 11, 2016 at 02:13 AM

    I have visited the http://www.projecthoneypot.org/search_ip.php link and checked our IP address  and it is not listed.  I have also white listed our IP with projecthoneypot and we are still getting the security checks often.

    We are a small office sitting behind a firewall (linux) using a http proxy to access the web and all PCs (all using windows 10) are effected. We normally use Firefox as our default browser and have also tested with Microsoft Edge  (even with virus software disabled) and we still receive the challenge every 20 mins or so.

    We are able to access jotform from offsite without issue.

    To the best of my knowledge no changes have been made to our firewall. modem or network and the problem has only started this recent Monday past.

    We have checked that out virus software is upto date and a full scans of all PCs has revealing nothing of interest.

    What can we do to prevent these challenges from continually popping up?

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    Answered by victor on February 11, 2016 at 08:49 AM

    Than you for contacting us. If I understand you correctly, you are having problems only in your office. When viewing your form offsite, the form works correctly and have not issues.

    I would suggest you contact your IT team and and confirm if any security rules, software or devices have been updated. If the form works properly offsite, something in your office might be causing the error.