What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Shipping coupon not reflecting in PayPal

    Asked by Bronzegemini on February 11, 2016 at 02:47 AM

    I am offering a $5.00 off shipping coupon, which reflects on the form but once we go to PayPal, PayPal doesn't honor the shipping discount.

    This is a re-post of a comment on How To Add Coupon Code in the Payment Form

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    Answered by victor on February 11, 2016 at 09:01 AM

    Can you please indicate the form where you are having problems. I have just created a small sample form and did not have any issues with coupons.

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    Answered by zabavaconsulting on June 01, 2016 at 01:01 PM

    I'm having the same issue. http://www.lifeworksparentingtools.com/register-now.html

    coupon: kids

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    JotForm Support

    Answered by Kiran on June 01, 2016 at 01:51 PM


    The issue that you are experiencing on your form seems to be a different one. I have moved your question to a separate thread and shall be addressed there shortly.


    Thank you!