Why are my forms still over quota when I have already upgraded my plan?

  • Profile Image
    dll_fshoppe
    Asked on February 11, 2016 at 07:47 AM

    Hello!

     

    I am inquiring about my plan and forms.

     

    My forms are over quota so I upgraded to Bronze. I have received a confirmation email and my profile is updated with the additional storage and submissions my forms can receive.

     

    However, upon checking two of my forms, they still indicate "Form Over Quota".

  • Profile Image
    Kiran
    Answered on February 11, 2016 at 10:47 AM

    I see that your account is now holding Bronze subscription and is good in shape. As I check the JotForms in your account, I'm able to access the forms without any issue. Are you still experiencing the issue? If the issue still persists, please let us know. We will be happy to help.

    Are you still experiencing the issue? If the issue still persists, please let us know the form IDs so that we can take a look and provide you with necessary assistance.

    Thank you! 

  • Profile Image
    Boca_Restaurant
    Answered on February 11, 2016 at 02:35 PM

    Help! I am also receiving account upgrade errors. My profile shows a "free" account but I am paying $19.95 per month. All of my forms have been disabled and I receive an error ("about blank") every time I click to update my credit card information.

  • Profile Image
    Kiran
    Answered on February 11, 2016 at 04:12 PM

    @Boca_Restaurant,

    I've already addressed the issue of yours at the below thread.

    http://www.jotform.com/answers/770036

    Please be noted that it is not required to open multiple threads or post in other threads on the same issue. If you have any questions with the issue, we request you to follow-up on the thread link provided above.

    Thank you! 

  • Profile Image
    colabination
    Answered on February 11, 2016 at 04:26 PM

    @Kiran

    That link does not work.

     

    Can you please advise as I am facing the same issue.

  • Profile Image
    Chriistian
    Answered on February 11, 2016 at 10:06 PM

    The link given by my colleague Kiran is a private thread, so only the user (Boca_Restaurant) and support can view that thread. I can see that you have also created a thread for the same issue. My colleague will be answering your question on that thread. Here's the link: http://www.jotform.com/answers/770384