What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Forum Posts Don't Show On Jotform Forum

    Asked by markashton on February 11, 2016 at 10:17 AM

    If I post a forum post .. the post does not show on the forum.

    Have you been advised of this before?

    Thanks

    Mark

    JotForm forum posts POST forum post
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    JotForm Support

    Answered by Charlie on February 11, 2016 at 12:54 PM

    I believe this is because of the change implemented by our upper management. They decided to initially hide new posts, it will only be visible on the forum once a JotForm support answers it. The idea is to prevent spams to show or flood in the public forum. 

    Rest assure that all of your questions are reaching our inbox and are still properly being queued and assigned to available support team members. Once answered, it will surely be displayed in the forum (given that it is not set to private).

    Let us know if you need more information on this, Mark. 

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    Answered by markashton on February 11, 2016 at 01:57 PM

    Charlie,

    Sounds like a good idea.

    Until I checked to see if the post that I have just submitted shows and it doesn't.

    http://www.jotform.com/answers/769962-How-does-one-pre-populate-fields-in-an-embedded-form-in-wordpress-

    Does this one I wonder?

    You'll note my posts make some sense unlike the majority of garbage on the forum .. like "Where's my form?" and stuff like that.

    Can you advise me?

    Thanks Mark

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    JotForm Support Manager

    Answered by Jeanette on February 11, 2016 at 06:21 PM

    Hello Mark

    Our devs made a script to prevent spammers to show forum post, they will be shown once a support rep. answers the thread, this is a general rule and it applies to everybody. So we hope you understand why this change.

     

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    Answered by markashton on February 14, 2016 at 09:23 AM

    Jeanette,

    Thanks. I'm just testing that claim that they show once you answer with this thread. 

    Last time ... I didn't see it.

    I will do it now and then edit the post ... to give the answer

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    Answered by markashton on February 14, 2016 at 09:25 AM

    Yeah .. I'm afraid I still don't see this thread on the forum. It does not show as the latest post. i do refresh the screen properly .. and have given it a little time.

    Many Thanks

    Mark

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    Answered by markashton on February 18, 2016 at 09:09 AM

    That's the end of that then is it?

    I don't see any forum posts I make whether they are the first post or the tenth.

    Can I please see the forum posts that I submit

    Mark

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    JotForm Support

    Answered by Charlie on February 18, 2016 at 11:42 AM

    Hi Mark, I'm testing it in my end. Your forum post is still accessible if you open the link on another window, regardless if you are logged in or not, so it is still accessible to the public.

    However, it seems like whenever a new post, or in this case a new reply happens on a thread, it automatically hides. I believe the reason for that is spammers are also posting on public threads. To make sure that that spam reply won't be visible on the public thread, it is queued on our inbox and waits for a JotForm supporter to take care of it. I hope that helps. I'll check if after submitting this reply your post will be visible in the forum.

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    JotForm Support

    Answered by Charlie on February 18, 2016 at 11:43 AM

    It looks like it is visible, I'm checking it on another browser without any account logged in.

     

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    Answered by markashton on February 18, 2016 at 11:54 AM

    Thanks Charlie

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    JotForm Support Manager

    Answered by Jeanette on February 18, 2016 at 12:57 PM

    Yes, so the thread will be only visible every time one of us replies to your latest inquiry in the thread.

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    Answered by Kent  on February 22, 2016 at 07:10 AM
    Just letting the Jotform team know that the new post policy or script needs some fine tuning. Just saw this blatantly obvious spam by CakeDelivery on February 22, 2016 at 02:31 AM with url http://www.cakengift.in got approved for posting. http://www.jotform.com/answers/777667-Online-Birthday-Cake
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    JotForm Support

    Answered by Kiran on February 22, 2016 at 08:37 AM

    @Kent,

    As I tried to search for the thread provided I was not able to find it on the support forum before it's got deleted. While answering this thread, it seems one of our colleagues have already deleted the thread considering spam. Anyways, thank you for the notice. We'll always keep an eye on the spam to avoid inconvenience to other customers and we'll definitely fine-tune the policy as required.

    Thank you!