What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Forms taking a long time to send

    Asked by swhitw on February 11, 2016 at 10:47 AM


    Do you have problems today - forms are taking a very long time to send (20 seconds) which isn't normal.


  • Profile Image
    JotForm Support

    Answered by david on February 11, 2016 at 01:05 PM

    As far as I know, there should not be any issues with forms taking additional time to complete the submission process.  I tested a forms, including a clone of your most recent one and all the submissions I sent through were nearly instant.  Are you still experiencing the slow submissions on your end?  If so, let us know which form specifically and we will be happy to have a look.