What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions don't come through when I'm logged in

    Asked by friendsfitness on February 11, 2016 at 02:05 PM

    Recently my submissions come through on the app and emails, but don't show up on the logged in website. I need them here so I can transfer info over to my database. I've tried refreshing the page, logging off & on, nothing!

    Submissions in through Emails app logging
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    JotForm Support

    Answered by david on February 11, 2016 at 06:35 PM

    We are currently experiencing a delay with submissions posting to accounts of users who have EU only data enabled.  It is roughly a 100 minute delay that should settle as soon as the replication process is complete.  All submissions should go through.  My apologies for any inconvenience this has caused.