What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why can't we receive the form submissions?

    Asked by CustomWebSites on February 11, 2016 at 03:12 PM

    We have missed receiving 33 form submissions.  Dating back to December to date!  Are you having trouble forwarding emails?  Please advise and thank you!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 11, 2016 at 07:54 PM

    I'm not able to find an email that was sent to the email address that you are using in your form.

    I would suggest you to follow this guide to set your email notifications properly and avoid issues: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    You may also check your Spam and Junk folders.