What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My answers are not currently saved, is there a problem with the service?

    Asked by MattiKaasa on February 11, 2016 at 03:35 PM


    I can fill in and submit an answer but it is not saved now. I do get both confirmation and new entry emails.

    If I try to use the "edit submission" I'm given the 404 "whoops" error from your service.

    Last successfully recoreded entry was about 4 hours ago.



    -- Matti

    Page URL:

  • Profile Image

    Answered by Ben on February 11, 2016 at 05:46 PM

    Hi Matti,

    Thank you for reporting this. Our developers are already looking into the cause of the lag, but we are aware of the lag being present for some of our users.

    What it means, is that the data is saved under your forms data, and the same is passed through the email and to the integrations on your form, but the same can not be viewed right away - until the lag is fully resolved.

    I will raise this to our developers so that we can update you as soon as the issue is resolved for you.

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    JotForm Support

    Answered by EltonCris on February 11, 2016 at 09:26 PM

    This is now fixed. Kindly check.

    Thank you!

  • Profile Image

    Answered by MattiKaasa on February 12, 2016 at 12:08 AM

    Lag is fixed, thanks.

    But there's a new server certificate error when submitting (using european servers).


    Your connection is not secure

    The owner of submit.jotformeu.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

    Learn more…


    BR. Matti

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 12, 2016 at 01:20 AM

    Great! Thanks for the confirmation. 

    With regards to the other issue, we will raise it to our developers on this thread.


    You will receive updates on that thread once it is fixed.