What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account over limit

    Asked by Claire Guappone on February 11, 2016 at 03:44 PM

    My account was deactivated for being over the limit for a free account. I actually have a bronze account and pay $19.95 per month.

    I also receive an error (about:blank) every time I click to update my credit card information. This error occurs in multiple browsers (Safari, Chrome).

    Please help restore my forms. I have five websites with forms down.

    over limit account over limit My Forms credit card my account
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 11, 2016 at 06:43 PM

    Your account Boca_Restaurant seems to be in good standing now, I can see you managed to upgrade to Economy (Silver) today.