"We couldn't find the submission you are looking for on our servers" error shown in the PDF

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    SABL
    Asked on February 11, 2016 at 04:15 PM

    Hi,

     

    I am including a 'Download Submission PDF' link in my notification emails. This has worked from months, but today, the PDF is showing me the message when I open it:

     

    "We couldn't find the submission you are looking for on our servers."

     

    Is there a way to fix this?

     

    Thanks!

  • Profile Image
    Ben
    Answered on February 11, 2016 at 05:59 PM

    At this time there is a lag between all of the servers that is causing this for you as well as for some other people. Our developers are however looking into this and working on preventing the same in the future.

    I will raise this to our developers so that we can notify you as soon as your submissions are again shown to you without any issues.

  • Profile Image
    EltonCris
    Answered on February 11, 2016 at 09:22 PM

    The problem related to the submissions should be fixed by now. 

    Would you mind checking it again? Thanks!

  • Profile Image
    SABL
    Answered on February 12, 2016 at 02:38 PM

    Yep, it's working fine now.

     

    Thank you Ben and EltonCris! :)

  • Profile Image
    tierheimblacky
    Answered on September 07, 2016 at 12:10 PM

    6.9.2016

    Seit Tagen diese Meldung?!!!

     

    Was kann man tun?

     

     

  • Profile Image
    Jan
    Answered on September 07, 2016 at 01:36 PM

    @tierheimblacky

    I already posted my reply on this thread: https://www.jotform.com/answers/926136. Thank you.