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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submisssions are not recorded upon form submission

    Asked by sudsport on February 11, 2016 at 04:26 PM

    Hi,

     

    Since today 19:41 CET submissions are not showing in our form submission although we are getting e-mail confirmation including PayPal payment and Google forms data properly updated.

    Could you find what is going wrong an dcould fix it urgently as this is a Trail Race registration which takes place on Feb. 14th and wxe are getting a lot of late subscriptions.

    Form accesses through the link hereunder:

    http://sud-sport.com/inscriptions_formulaire.php?course=53344736891969&nom_course=VAILHAU%27TRAIL%202016&h_forms=1520

     

    Thanks for your help,

    Georges

    Page URL:
    https://form.jotform.com/53344736891969

    submisssions Submissions JotForm uploads
  • Profile Image

    Answered by Ben on February 11, 2016 at 06:02 PM

    Hi Georges,

    Thank you for reporting this . I want to let you know that all of the data is still captured and saved under your form, and as you have noticed the data is sent through emails and to the integrations.

    However, due to the lag that is currently present for some people, including you, the same data can not be seen in the Submissions Panel.

    I am however raising this to our developers so that we can update you as soon as the issue is resolved and your submissions are again available to you.

  • Profile Image

    Answered by sudsport on February 11, 2016 at 06:05 PM

    Hi Ben,

    To update you, the delay is roughly 1h30 between submission and data showing up.

    Regards,
    Georges

  • Profile Image

    Answered by Ben on February 11, 2016 at 06:09 PM

    Great observation Georges.

    The lag was actually reported as 6000 seconds, but should be decreasing as the time goes until the data is fully in sync.

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 11, 2016 at 09:17 PM

    This problem is now fixed. Kindly check.

    Thank you for your patience!