What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My mailchimp integration is not working

    Asked by RMPHOTO on February 11, 2016 at 05:54 PM

    I have tested the form and integrated the app Mailchimp and authencicated the API key and the email are not going through to mailchimp?

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    JotForm Support

    Answered by Chriistian on February 12, 2016 at 02:56 AM

    I cloned your form and tried integrating the clone with mailchimp. I was able to integrate it with no issue. Can you please try generating a new mailchimp API key and use the new one in your form integration? This should fix the issue you are having.

    Please inform us if the issue persists after doing so.


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    Answered by REST1 on February 22, 2016 at 03:51 PM

    Dear Christian,

    Thank you for your email. I apologize for the late response as I have been unwell and have not accessed my emails until now.

    I have re-entered a new API key and it still does not configure properly.
    I have checked Mailchimp and I still do not have any subscribers even though I have filled in the form.
    I have created new Jotform accounts for different clients and have created the same form and it still does not work.
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    JotForm Support

    Answered by jonathan on February 22, 2016 at 07:24 PM

    @ REST1

    We will attend to your concern separately here http://www.jotform.com/answers/778603


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    Answered by RMPHOTO on February 23, 2016 at 06:45 PM

    you for your support. I will get back to you if I encounter any further problems.
    Kind Regards,
    Renata Maziak
    Tel: +44 (0) 2920463180
    Mobile: + 44 (0) 7565253529