Urgent: Google Chrome blocking form responses

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    swhitw
    Asked on February 12, 2016 at 03:37 AM

    Hi,

    We have an urgent issue. Chrome is blocking all form responses from being submitted. Error is:

    This server could not prove that it is submit.jotformeu.com; its security certificate is from*.jotform.com. This may be caused by a misconfiguration or an attacker intercepting your connection.

    Please advise. All our forms are down.

    Thanks

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    swhitw
    Answered on February 12, 2016 at 03:51 AM

    Also blocked in Internet Explorer 11

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    Charlie
    Answered on February 12, 2016 at 04:04 AM

    Apologies for the inconvenience. Our back-end team just fixed the issue. Could you please try it again in your end. 

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    swhitw
    Answered on February 12, 2016 at 04:12 AM

    Hi Charlie,
    I've just tested a couple and they've gone through OK. Do you know when this problem started - I got a report about 12 hours ago?

    Thanks,
    Simon

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    Charlie
    Answered on February 12, 2016 at 08:36 AM

    There was a delay or lag in our replication process in our EU servers, after that was fixed, it seems like that's when the certificate error happened. It seems to have started 7 hours ago, but I am not quite certain on this specific time. Apologies for the inconvenience. If you are still having problems on this, please do let us know.