What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Urgent: Google Chrome blocking form responses

    Asked by swhitw on February 12, 2016 at 03:37 AM

    Hi,

    We have an urgent issue. Chrome is blocking all form responses from being submitted. Error is:

    This server could not prove that it is submit.jotformeu.com; its security certificate is from*.jotform.com. This may be caused by a misconfiguration or an attacker intercepting your connection.

    Please advise. All our forms are down.

    Thanks

    responses blocking JotForm style size height
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    Answered by swhitw on February 12, 2016 at 03:51 AM

    Also blocked in Internet Explorer 11

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    JotForm Support

    Answered by Charlie on February 12, 2016 at 04:04 AM

    Apologies for the inconvenience. Our back-end team just fixed the issue. Could you please try it again in your end. 

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    Answered by swhitw on February 12, 2016 at 04:12 AM

    Hi Charlie,
    I've just tested a couple and they've gone through OK. Do you know when this problem started - I got a report about 12 hours ago?

    Thanks,
    Simon

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    JotForm Support

    Answered by Charlie on February 12, 2016 at 08:36 AM

    There was a delay or lag in our replication process in our EU servers, after that was fixed, it seems like that's when the certificate error happened. It seems to have started 7 hours ago, but I am not quite certain on this specific time. Apologies for the inconvenience. If you are still having problems on this, please do let us know.