What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Embedded Form is not Accepting Any Submission

    Asked by Agil_kompetanse on February 12, 2016 at 04:12 AM

    Our JotForm expert is on holiday and, of course, then our JotForm is suddenly closed for incoming submissions. Typical!

    When we (or our customers) try to send a registration, we don't get the usual 'Thank you for your registration' but only a sad face-message.

    Enclosed an url from our website where the form is published.

    Is it possible to be contacted by a norwegian-speaking support-personal? Just in case..

    And notice: I have not very much technical/IT knowledge.. 

    Customer information:

    Our name is Agil Kompetanse AS

    Referance from your last invoice: Your JotForm Inc receipt [#2671-2373]

    Hopefully waiting for help.

    Page URL:
    http://www.agilkompetanse.no/#!brukermoter-h15/c1bgi

    Submissions JotForm closed name message
  • Profile Image
    JotForm Support

    Answered by mert on February 12, 2016 at 09:09 AM

    Hi there,

    Firstly, sorry for the inconvenience that you experienced. Unfortunately, we don't have support service on phone; but we can help you from here. When I viewed your web page in inspect mode, I found one unnecessary script. Please, see it from the below:

     

    To delete this script, you need to locate the following address on your domain:

    http://www.agilkompetanse.no.usrfiles.com/html/0bf5f1_3df825c42218c4feabecfbc9901dc3da.html

     

    Please, delete that HTML file and try to send a submission again. I know you have mentioned about your technical level; but this problem can not be fixed in basic level. Also, you can provide the error screen when submitting the form or you can give us permission to try the form on your webpage.

    However, please try to delete the HTML file and let us know the results first.

     

    Thanks.

  • Profile Image

    Answered by Agil_kompetanse on February 12, 2016 at 10:46 AM
    Thanks for your answer.
    Our problem was suddenly solved without any changes from me.
    I suppose it had connection to your general problems with some EU submissions. It was published on your support site, that it had been problems that now were solved.
    Have a nice weekend ☺
    Vennlig hilsen
    Agil Kompetanse AS
    [cid:image001.png@01D165B0.3D9E5090]
    Anne Kjær Moskvil
    Tlf. 33 07 19 80
    Regnskap – Rådgivning – IT-support
    Forhandler for Agro Økonomi og Skifteplan
    Fra: JotForm [mailto:noreply@jotform.com]
    Sendt: 12. februar 2016 15:09
    Til: Agil Kompetanse
    Emne: Re: My JotForm is closed for further submissions
    A new response has been received:
    [JOTFORM]
    Answered by mert
    Hi there,
    Firstly, sorry for the inconvenience that you experienced. Unfortunately, we don't have support service on phone; but we can help you from here. When I viewed your web page in inspect mode, I found one unnecessary script. Please, see it from the below:
    [http://www.jotform.com/uploads/forum/mert/1455285882Screen%20Shot%202016-02-12%20at%203.58.35%20PM.png]
    To delete this script, you need to locate the following address on your domain:
    http://www.agilkompetanse.no.usrfiles.com/html/0bf5f1_3df825c42218c4feabecfbc9901dc3da.html
    Please, delete that HTML file and try to send a submission again. I know you have mentioned about your technical level; but this problem can not be fixed in basic level. Also, you can provide the error screen when submitting the form or you can give us permission to try the form on your webpage.
    However, please try to delete the HTML file and let us know the results first.
    Thanks.
    View this thread on browser » Unsubscribe Thread
    1455286185
    ...
  • Profile Image
    JotForm Support

    Answered by mert on February 12, 2016 at 11:01 AM

    Vennlig, you are most welcome. I'm glad to see that the problem has fixed for you. With those evidences, we don't know the reasons behind this issue; but at those moments, there were no trending issue about this topic for EU users. If the problem repeats itself, please do let us know.

     

    Thank you and have a nice weekend too :)