Why can't I access my forms

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    Jenny Hendricks 
    Asked on February 12, 2016 at 05:08 AM

    I have been unable to open any of my existing forms although my login is successful

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    Kiran
    Answered on February 12, 2016 at 09:17 AM

    I see that your account is active and holding Premium Yearly subscription. As I check the forms in your account, I see that some of the forms are disabled. The active forms are loading properly at my end. If you want to enable the disabled forms, please refer to the guide How-to-Enable-Disable-a-Form

    If you are referring to something different or need any further assistance, please let us know. We will be happy to assist. 

  • Profile Image
    Kiran
    Answered on February 12, 2016 at 09:18 AM

    I see that your account is active and holding Premium Yearly subscription. As I check the forms in your account, I see that some of the forms are disabled. The active forms are loading properly at my end. If you want to enable the disabled forms, please refer to the guide How-to-Enable-Disable-a-Form

    If you are referring to something different or need any further assistance, please let us know. We will be happy to assist. 

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    james.courtenay
    Answered on February 29, 2016 at 06:45 AM
    I am afraid we still cannot open our live/active forms, or even create any new forms. The system just freezes.
    Is it possible for you to give me a call on one of the numbers below, or for you to provide me with a number on which I can call you?
    Jenny
    Jenny Hendricks
    Office Manager, Groceries Code Adjudicator
    Jenny.Hendricks@gca.gsi.gov.uk
    Tel: +44(0)203 738 6537 or Mobile: 07710 145780
    This message may contain confidentialinformation. If it has been sent to you in error, please reply to advise the sender of the error and then immediately delete this message.
    ...
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    Kiran
    Answered on February 29, 2016 at 08:36 AM

    Unfortunately, we are not offering any telephone support at the moment. This support forum is our primary support and we'll address all your queries here.

    Since you say that the system is freezing, I suspect that the issue could be the browser. Could you let us know which browser you are using and Operating system. We generally recommend using Google Chrome or Mozilla Firefox to use with JotForm. If you are already either of these browsers, we request you to try logging in to your JotForm account on an incognito/private window.

    Please get back to us if the issue still persists. We will be happy to assist you further. 

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    james.courtenay
    Answered on February 29, 2016 at 11:45 AM
    Thanks for the suggestion. This has indeed worked.
    Jenny
    ...
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    Kiran
    Answered on February 29, 2016 at 12:03 PM

    Great! Glad to see that the issue is now resolved for you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!!