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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting email notifications

    Asked by colin75 on February 12, 2016 at 06:58 AM

    I have suddenly stoped recieving notifier emails from my live form a couple of days ago? Nothing has been changed. I tried changing my profile email address but still didnt recieve them.


    Can you help!

    Page URL:

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    JotForm Support

    Answered by Jan on February 12, 2016 at 10:21 AM

    Both of your email (elliottclarke@outlook.com) and (elliottclarke@outlook.co.uk) is in the bounce list.

    I checked the notification setup and I can see that it is setup properly. I have removed them from the bounce list. Please check these 2 helpful guides:

    How to setup email alerts to prevent email bouncing related issues
    How to remove your email address from bounce list

    Let us know if you're still having issues. Thank you.