What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    contact form issue on zenfolio site.

    Asked by asyano on February 12, 2016 at 08:57 AM


    I have tried to embed this contact form from jotform to my zenfolio website and I encounter some issue here.

    1. after embedding the code from jotform to my site, my contact page doesn't uses my default setting on my               custom pages.

    2. my contact page on my site doesn't appear the same as how i set my layout on jotform.

    3. slow loading of my contact page.

    I emailed the support team of Zenfolio, and they have tried to help me but we didn't fix the problem. They have advice me to contact you and ask for your help to find the issue because according to Zenfolio they don't support troubleshooting 3rd party codes.

    I'm hoping that you could help me with this issue!

    Thank you!



    Page URL:

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    Answered by victor on February 12, 2016 at 11:23 AM

    I have just reviewed your site and noticed that you are using the source code to embed the form. We try to recommend using the iframe code to embed forms. When using iframe, you will eliminate conflicts between the form code and your site. Another advantage is that when you update the form in your account, this will automatically be update in your site.

    If you use the source code, you will be required to manually update the form in your site.

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    Answered by asyano on February 12, 2016 at 04:46 PM
    I try what you have suggested to me and it appears one thin long form with
    grey background. please have a look on the link below.
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    Answered by asyano on February 12, 2016 at 06:46 PM
    Just want to inform you, Problem solve.
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    JotForm Support

    Answered by EltonCris on February 13, 2016 at 10:49 AM

    Great! Glad to hear that this is now solved.