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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Fillable PDF: AccessDenied, XML error when generating the PDF in my forms

    Asked by sailjuliet on February 12, 2016 at 10:11 AM

    I've searched the forums and see I'm not the only one having this problem but no fix was offered so I'm hoping you can help. When I try to create a pdf of the Passenger Information Form on my account I get the following error. This is whether or not I check either or both or none of the options regarding page breaks or the submit button. 


    Thanks for your help, 


    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>
    Page URL:

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    JotForm Support

    Answered by Welvin on February 12, 2016 at 12:37 PM

    Our apologies. I can replicate this in your form. I have now forwarded this thread to our developers so they can check further. If there are updates, you should know it through this thread.

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    Answered by Boris on February 13, 2016 at 03:34 AM

    Our developers informed us that this has been fixed, but generation of PDF files may be a bit slow at the moment.

    Please try generating your PDF files again, and let us know if you experience further issues. Thank you.