What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't log in -- having an emergency

    Asked by Jeanne on February 12, 2016 at 11:12 AM

    I need to log into my account to pay for my account (it's not accepting any more entries and we have about 100 emails out to people asking them to fill it out!) and my login and password are not working and it says there's no record of my email address.


    I may have misspelled my email or URL when I signed up.  Can you please help ASAP?






    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on February 12, 2016 at 03:37 PM

    Your https://form.jotform.com/60255328765157 belongs to a guest account, therefore you cannot login as these account are temporary. So please sign up with a free account, let us know the username and we will move the form to it.


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    Answered by jtnewman on February 12, 2016 at 03:38 PM

    It's jtnewman.

    Thank you so much.

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    Answered by jtnewman on February 12, 2016 at 03:46 PM
    Thanks so much!
    The username is jtnewman.